Returns & Refunds
60-day money-back guarantee
You may request an eligible return within 60 days of receiving your order. For standard change-of-mind returns, products should be unused, in their original condition and packaging, with proof of purchase. Mandatory consumer rights still apply.
Requesting a return
Contact info@livoriashop.com with your order number. Once accepted, we'll provide the appropriate return address and instructions. Please don't send returns without authorization.
Return shipping
For standard change-of-mind returns, customers are responsible for return shipping costs. Contact us about defective, damaged or incorrect items so we can provide an appropriate remedy.
Damaged or incorrect items
Please inspect your order when it arrives and contact us promptly with your order number and photographs if something is damaged, defective or incorrect.
Refunds
After receiving and inspecting an eligible return, we'll notify you of the outcome. Approved refunds are issued to the original payment method. Your payment provider may need additional time to process the refund.
Exceptions
Restrictions may apply to certain perishable, customized, hygiene-sensitive or hazardous goods where permitted by law. None of these terms limit rights that cannot be excluded under applicable consumer protection laws.